Last Updated: 14 May 2026
At T COSMETIQUE, we want every customer to feel safe, respected, and confident when shopping with us. This policy explains when returns or refunds are allowed, and how we handle them.
We always aim to deliver high‑quality products. If something goes wrong, we are here to help in a fair and simple way.
You can request a return only if all the conditions below are met:
The item arrived damaged, defective, or incorrect
You contact us within 24 hours of receiving your order
The product is unused, unopened, and in its original packaging
These rules follow UAE consumer protection laws and international hygiene standards for skincare products.
For health and safety reasons, we cannot accept returns for:
Opened skincare products
Used products
Items without original packaging
Products damaged after delivery
This is required by UAE hygiene regulations and global cosmetic safety rules.
If your return is approved, you may choose:
Refund to your original payment method
Store credit for future purchases
Refunds usually take 5–10 business days, depending on your bank or payment provider. Shipping fees are non‑refundable.
If your order arrives damaged or incorrect:
Contact us within 24 hours
Send clear photos of the product and packaging
We will replace the item free of charge
You can cancel your order within 1 hour of placing it. After 1 hour, the order may already be processed and cannot be cancelled.
This follows UAE e‑commerce guidelines.
Processing time: Same day
UAE delivery: Same day
International delivery: 5–7 days
United Arab Emirates (All 7 Emirates), Qatar, Kuwait, Bahrain, Oman
United Kingdom, France, Germany, Netherlands, Belgium, Sweden, Norway, Denmark, Switzerland, Italy, Spain, Portugal
United States, Canada, Australia, New Zealand
Email us at support@tcosmetique.com with:
Your order number
Your full name
Photos (if the item is damaged)
Reason for return
We reply within 24–48 hours.
When you request a return or refund:
We only use your data to process your request
We do not store your payment details
We do not share your data except with essential service providers (couriers, payment processors)
You may request access, correction, or deletion of your data at any time
This follows GDPR principles and UAE data protection standards.
It ensures fairness, safety, and transparency for every customer.